| Pages in topic: [1 2] > | Can't use crappy Across because of error in crossMarket authentication Thread poster: Rafael Mantovani
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We all know how Across sucks, but they always manage to surprise us with new levels of frustration by failing in points where you'd least expect.
I'm in a big hurry to complete a project for a client, and today I just can't open the program because I cannot renew my crossMarket authentication (what's the point of being asked to do this every few weeks anyway?)
I get the following error message:
"The Across Translator Edition activation failed due to local a... See more We all know how Across sucks, but they always manage to surprise us with new levels of frustration by failing in points where you'd least expect.
I'm in a big hurry to complete a project for a client, and today I just can't open the program because I cannot renew my crossMarket authentication (what's the point of being asked to do this every few weeks anyway?)
I get the following error message:
"The Across Translator Edition activation failed due to local activation environment errors. Please contact the Across support desk for assistance."
I am 100% sure that my password is right. This is absurd.
Has anyone encountered this?
Thanks! ▲ Collapse
| | | | | Hello Rafael, | Oct 28, 2016 |
I had the same experience a few days ago, but when I entered the correct login details I was able to connect to my account.
Regards
sion
Rafael Mantovani wrote:
We all know how Across sucks, but they always manage to surprise us with new levels of frustration by failing in points where you'd least expect.
I'm in a big hurry to complete a project for a client, and today I just can't open the program because I cannot renew my crossMarket authentication (what's the point of being asked to do this every few weeks anyway?)
I get the following error message:
"The Across Translator Edition activation failed due to local activation environment errors. Please contact the Across support desk for assistance."
I am 100% sure that my password is right. This is absurd.
Has anyone encountered this?
Thanks!
| | | | | Post removed: This post was hidden by a moderator or staff member for the following reason: Requested by poster | | Some usual ways to overcome this | Oct 28, 2016 |
Checking CapsLock, changing the password, changing the browser.
[Edited at 2016-10-28 18:53 GMT]
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| Sorry to say so.... | Oct 28, 2016 |
but Across is S... (fill in the dots yourself), but also cheap, compared with real CAT-tools, hence maybe the decisicion of many agencies for this system (especially in Germany. Why is still an enigma to me). I for one charge 0.03 to 0.04 cents extra (depending the topiic) when working with this unworkable tool. Costs me too much time, and time = money. It is the only CAT that is not compatible with other translation tools. Makes you wondering why.
[Edited at 2016-10-28 23:19 GMT]
... See more but Across is S... (fill in the dots yourself), but also cheap, compared with real CAT-tools, hence maybe the decisicion of many agencies for this system (especially in Germany. Why is still an enigma to me). I for one charge 0.03 to 0.04 cents extra (depending the topiic) when working with this unworkable tool. Costs me too much time, and time = money. It is the only CAT that is not compatible with other translation tools. Makes you wondering why.
[Edited at 2016-10-28 23:19 GMT]
[Edited at 2016-10-28 23:20 GMT]
[Edited at 2016-10-28 23:21 GMT] ▲ Collapse
| | | | | My only solution | Oct 29, 2016 |
I had a great client I worked with. Their only issue was that they used Across. One day, after dealing with a number of bugs which destroyed my productivity, I was so fed-up that I had to tell them I could not work for them anymore, unless they changed program. They said they would think about it and recontact me if they did.
That happened, now they use Wordbee which is much better, and it can also be used offline with other CAT tools (which is what I do).
So my only suggestio... See more I had a great client I worked with. Their only issue was that they used Across. One day, after dealing with a number of bugs which destroyed my productivity, I was so fed-up that I had to tell them I could not work for them anymore, unless they changed program. They said they would think about it and recontact me if they did.
That happened, now they use Wordbee which is much better, and it can also be used offline with other CAT tools (which is what I do).
So my only suggestion is: If you have a good relationship with your client and they are willing to listen, ask them whether they could change CAT tool.
I reconfirm that Across is the worst-ever CAT tool I have ever worked with and I hope it goes out of the market one of these days soon.
Giusi ▲ Collapse
| | | | Rafael Mantovani 
Germany
Local time: 20:20
Member
English to Portuguese
+ ...
TOPIC STARTER | how it happened | Nov 2, 2016 |
Thanks for the input, everyone.
Unfortunately I have two big clients who won't switch to another tool, and I can't afford to stop working for them now, so I just have to stick with Across and deal with all the bugs, and poorly-engineered features, and a website that's difficult to use even if you're trying to purchase things.
Here's what happened in the end:
My login details were right all the time, and I knew that. The message didn't say my password was wrong or ... See more Thanks for the input, everyone.
Unfortunately I have two big clients who won't switch to another tool, and I can't afford to stop working for them now, so I just have to stick with Across and deal with all the bugs, and poorly-engineered features, and a website that's difficult to use even if you're trying to purchase things.
Here's what happened in the end:
My login details were right all the time, and I knew that. The message didn't say my password was wrong or anything, it just said that activation had failed due to "local environment" and I had to get in touch with support. I was in a super-duper hurry to finish a project, and not get in trouble with my client again because of Across's bugs (this had happened once, huge configuration problem that took me about SIX hours to solve, and the client was not sympathetic at all).
I submitted a support ticket and got an answer relatively fast, about 30 min, with a guy giving me standard tips on how to solve the issue, none of which applied to my case. Then he called me on the phone, asked questions, didn't seem to know what was going on, I could hear he was nervous and embarrassed, not a great dealer-with-people, but honestly trying to help and be friendly. He then accessed my computer through TeamView, which I find sort of invasive but what the heck, he looked around a lot, he visibly didn't know what to do and had never seen this problem.
After about 20 min of looking around, after I had to reset my password a few times, after the guy downloaded and ran diagnostic software or whatever, he removed some registries using a tool, and this time it seemed to have worked. I was able to login and had access to my dashboard, but a message kept popping up saying my authentication had failed.
As soon as I started working, Across closed suddenly without a warning, and when I started it again, the very same message from the beginning was there, I couldn't login again. Yay.
I called the support guy again, and it took him some more 40 minutes of TeamView (most of this time he kept doing exactly the same thing and it still didn't work, obviously). After some trial and error, we managed to solve the issue when I removed my clients from the login screen and then imported the CAP files again. But clearly he didn't understand what the problem was, and he ended the call in an awkward tone, unwilling to admit that he didn't know what he was doing, as is typical of tech support men.
And the cherry on top: if I understood him right (but he didn't seem to understand it himself) the whole problem originated when I purchased Premium some days before, which caused some sort of account incompatibility (?) that led the authentication system to go bananas.
So ironically, it was my finally deciding to pay them that led to this head-on collision against their incompetence. In the end it was about 2 stressful hours I wasted, and the bitter thought that it was just because of authentication in crossMarket, which I never use and I'm forced to be part of, and I was still paying them for it.
So, my recommendations if you're reading this topic later because you had the same problem:
- Submit a support ticket right away, pray that you'll be heard and that the person will have professional qualification and some social skills
- If you can get at least to the screen where you choose the client, try deleting each client and then importing the CAPs again, that's what worked for me in the end, but only after the support guy had been in my computer and run the registry tool or something to delete old registries
- Think that it could still be much worse (Transit NXT). And pray that, one day, Across will cause so much hell to your clients that they'll be traumatized and convinced to change.
Have a nice day ▲ Collapse
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[Edited at 2017-01-06 23:02 GMT]
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I can't get to the screen where my clients are. Is there anything I can do until someone from Support replies?
Thanks
Anu
| | | | Rafael Mantovani
Germany
Local time: 20:20
Member
English to Portuguese
+ ...
TOPIC STARTER | don't think so | Jan 6, 2017 |
hey Swaiyam,
I could only solve the problem with the help of support, the guy guided me on an unprepared trial-and-error path with the registries until it finally worked, I didn't understand that much what happend, and he himself definitely couldn't understand why...
wish you good luck with that
| | | | Jose Mota
Spain
Local time: 20:20
German to Spanish
+ ...
For me, the solution to that issue was activating the "Codemeter Runtime Service" in Windows as described by the Across team in the first FAQ here: http://www.across.net/en/support/faq/
Best wishes,
JM
[Bearbeitet am 2017-03-03 10:18 GMT]
| | | | CafeTran Training (X)
Netherlands
Local time: 20:20
Rafael Mantovani wrote:
We all know how Across sucks, but they always manage to surprise us with new levels of frustration by failing in points where you'd least expect.
Perhaps you can use the browser version, crossWeb, instead?
It's quite slow in setting all segments of a project to the reviewed state (Ctrl+Shift+K). I must admit that I only use it for reviewing (not for translating).
Oops, I was just doing such a job and during the setting of the reviewed state, I lost connection to the client's crossWeb server.
(Very stable glasfiber internet here)
[Edited at 2017-03-03 11:12 GMT]
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Safnil Safnil
Indonesia
Local time: 01:20
English to Indonesian
+ ...
| Can't use crappy Across because of error in crossMarket authentication | Nov 20, 2017 |
Please try this below.
It works with me. This is workaround provided by support.
If you encounter problems with Across not activating, check if the CodeMeter Service is installed and running. If this service is stopped or paused, you will need to start or restart the service before attempting to login again.
To open the Windows Services:
1. Press the Windows + R keys on your keyboard to open the Run dialog.
2. Type services.msc and then... See more Please try this below.
It works with me. This is workaround provided by support.
If you encounter problems with Across not activating, check if the CodeMeter Service is installed and running. If this service is stopped or paused, you will need to start or restart the service before attempting to login again.
To open the Windows Services:
1. Press the Windows + R keys on your keyboard to open the Run dialog.
2. Type services.msc and then press OK.
3. Search for "CodeMeter Runtime Server".
4. If the status shows blank, "Stopped" or "Paused", right click on the service and select "Start".
5. Close the services window, log into Across and try again.
If you use Avast Antivirus, please add the following Across-related folders to the exclusions in Avast Antivirus:
C:\Program Files (x86)\CodeMeter\Runtime\bin\
C:\ProgramData\CodeMeter\CmAct\
Otherwise, Avast Antivirus will prevent the connection to the Across license server.
You can configure exclusions in the program settings of Avast Antivirus. Further information is available in the vendor's help section. ▲ Collapse
| | | | Gruffydd (X)
United States
Local time: 14:20
English to Spanish
+ ...
| In my personal case, the more I explore CAT tools, the more I like SDL Trados Studio | Dec 2, 2017 |
I personally don't have time for quirky, whimsical or convoluted software. It's 2017, not 1997. We are in the world of Agile software and nimble solutions. If you are a developer, you can make your software all the complicated you want, but the end user should not notice that, ever.
[Edited at 2017-12-03 14:44 GMT]
| | | | | What just worked for me: | Jan 15, 2018 |
the helpdesk downloaded manually to my computer:
.Net framework 4.2.5
and it just started working.
(I have Windows 7 SP1, the Across version is 6.3, 11786)
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