Why did I suddenly get this internal application error in MemoQ?
Շարքի հրապարակողը: Fredrik Pettersson

Fredrik Pettersson  Identity Verified
Հոնկ Կոնգ
Local time: 04:20
Անդամ (2009)
անգլերենից շվեդերեն
+ ...
Mar 24

This is the error message I get once I press a key on my keyboard inside the editor window in the latest version of MemoQ (9.3.6):

MemoQ warning
The requested task could not be completed or an operation failed, but you
can safely continue your work.
Internal application error.

It did not help to restart MemoQ, I continue to get this error message.

The error message started to pop up all of a sudden without having made any changes to the s
... See more
This is the error message I get once I press a key on my keyboard inside the editor window in the latest version of MemoQ (9.3.6):

MemoQ warning
The requested task could not be completed or an operation failed, but you
can safely continue your work.
Internal application error.

It did not help to restart MemoQ, I continue to get this error message.

The error message started to pop up all of a sudden without having made any changes to the system.

Is there any file I can remove to remedy this?

These are the details in the error message:

TYPE:
System.ArgumentException

MESSAGE:
Range's end must not be beyond plain text's end
Parameter name: range

SOURCE:
MemoQ.CoreStructures

CALL STACK:
at MemoQ.CoreStructures.SegmentExtensions.getFormattedRangeFromPlain(Segment ctSeg, IntRange range)
at MemoQ.Translation.TranslationHitData..ctor(Object hit, Segment source)
at MemoQ.Translation.ACHitCaseTransformer.transformHitsGeneral(Dictionary`2& matches, Segment sourceSegment, String targetSegmentText, Int32 caretPos, CaseChangeDelegate caseChangeFunction)
at MemoQ.Translation.ACHitCaseTransformer.TransformHitsForPrefix(Dictionary`2& matches, Segment sourceSegment, String targetSegmentText, Int32 caretPos)
at MemoQ.Translation.AutoCompleteSource.GetAutoCompleteItems(String text, Int32 caretPos, Char[] triggerChars)
at Kilgray.EditBox.AutoComplete.getCandidates(String contentText, Int32 posInContent, Int32 posInEditbox, List`1 candidates, Boolean intextOnly)
at Kilgray.EditBox.AutoComplete.HandleCharAfterInsert()
at Kilgray.EditBox.EditBoxCore.InsertChar(Char c)
at Kilgray.EditBox.EditBoxCore.OnKeyPress(KeyPressEventArgs e)
at Kilgray.EditBox.EditBoxCore._HandleWndProcOwn(Message& m)
at Kilgray.EditBox.EditBoxCore.WndProc(Message& m)
at Kilgray.EditBox.EditBoxR.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

[Edited at 2020-03-24 18:20 GMT]
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Stepan Konev  Identity Verified
Ռուսաստանի Դաշնություն
Local time: 06:20
անգլերենից ռուսերեն
The latest version of memoQ now is 9.2.7 Mar 24

but why don't you ask their support?
Also, try this: https://www.proz.com/forum/memoq_support/339070-internal_application_error.html


 

Fredrik Pettersson  Identity Verified
Հոնկ Կոնգ
Local time: 04:20
Անդամ (2009)
անգլերենից շվեդերեն
+ ...
TOPIC STARTER
No reply yet from their support for over a day Mar 25

It's a very tight deadline and I hoped that I would get responses here at ProZ earlier, which I did, than from the support for MemoQ, especially now during the corona virus.

For the whole day today, this annoying pop up ceased to appear. But now, it has started again...

Thanks Stepan, I will try your suggestion.


Vesna Soldat
 

Fredrik Pettersson  Identity Verified
Հոնկ Կոնգ
Local time: 04:20
Անդամ (2009)
անգլերենից շվեդերեն
+ ...
TOPIC STARTER
Огромное спасибо! Mar 25

Огромное спасибо степан!

 

Paul Janse
Նիդեռլանդներ
Local time: 04:20
Անդամ (2017)
անգլերենից հոլանդերեն
+ ...
Fredrik, where you helped? Oct 8

Hi Fredrik,

May I ask if they were able to help you and if so, how? I have the same problem, but my support apparently has aspired so they refuse to help me.

Thanks a lot in advance.

Paul


 


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