| Pages in topic: [1 2] > |
Poll: Do you ask your clients to confirm receipt of your translations? Thread poster: ProZ.com Staff
|
|---|
This forum topic is for the discussion of the poll question "Do you ask your clients to confirm receipt of your translations?".
This poll was originally submitted by Comunican. View the poll results »
| | | |
Nicole Schnell 
United States
Local time: 06:12
English to German
+ ...
In memoriam
At least not with my regular clients with whom I have established lean and efficient ways of communication. Each job is sent with a blind copy to myself - if any email would get lost in cyberspace, I would know. If I would ask for extra confirmation each time, I would force the recipient to drop everything that he or she is doing this very moment to check my files, e.g. if the files can be opened etc. This would be intrusive and disruptive. As soon as they found the time to open the attachments ... See more At least not with my regular clients with whom I have established lean and efficient ways of communication. Each job is sent with a blind copy to myself - if any email would get lost in cyberspace, I would know. If I would ask for extra confirmation each time, I would force the recipient to drop everything that he or she is doing this very moment to check my files, e.g. if the files can be opened etc. This would be intrusive and disruptive. As soon as they found the time to open the attachments / check the FTP upload, they will send a quick thank you note. ▲ Collapse
| | | |
Mary Worby
United Kingdom
Local time: 14:12
German to English
+ ...
| Not by default | Jan 18, 2011 |
I tend to ask for confirmation from new customers or where the deadlines are tight. Also if I'm going out or something, then it's good to know the files have been received before I move away from the computer.
But like Nicole, I don't ask all the time for regular clients, although most of them will drop a quick e-mail back to confirm anyway.
| | | |
Michael Harris
Germany
Local time: 15:12
Member (2006)
German to English
Mary Worby wrote:
I tend to ask for confirmation from new customers or where the deadlines are tight. Also if I'm going out or something, then it's good to know the files have been received before I move away from the computer.
But like Nicole, I don't ask all the time for regular clients, although most of them will drop a quick e-mail back to confirm anyway.
| | |
|
|
|
Adnan Özdemir
Türkiye
Local time: 16:12
Member (2007)
German to Turkish
+ ...
| Sometimes YES::: sometimes NO::: But a ''thank you'' reply were nice :) | Jan 18, 2011 |
Depends on customer.
Many customers do not need any confirmation.
Some needs...
Personally, I don't need any confirmation...
Anadolu'dan selamlar
Saludos desde Anatolia
[Edited at 2011-01-18 15:22 GMT]
| | | |
Interlangue (X)
Angola
Local time: 15:12
English to French
+ ...
As a matter of fact, the Belgian agencies I work for automatically acknowledge receipt ASAP (part of their ISO whatever certification). As their service providers, we are requested to confirm receipt of the order form too.
American (direct) clients, especially North Americans, are a different story in my experience.
I ask them to acknowledge receipt as it happened (only once but one too many) that I had sent the (urgent) file in time, before the weekend and on Tuesday the fol... See more As a matter of fact, the Belgian agencies I work for automatically acknowledge receipt ASAP (part of their ISO whatever certification). As their service providers, we are requested to confirm receipt of the order form too.
American (direct) clients, especially North Americans, are a different story in my experience.
I ask them to acknowledge receipt as it happened (only once but one too many) that I had sent the (urgent) file in time, before the weekend and on Tuesday the following week, they complained that I was late.
Now, when they do not confirm, I send the file every 12 or 24 hours, until they acknowledge receipt ▲ Collapse
| | | |
| Never needed to ask | Jan 18, 2011 |
All my customers take the need to confirm for granted and so do I.
It never occurred to me there may exist a different practice...
| | | |
| There could be glitches | Jan 18, 2011 |
It's important to make sure - on both ends . More than once I've found that my sent job got lost in someone's inbox, or that my Outbox is clogged and not transmitting - and even that I "sent" my job to my own Drafts folder (a client had to phone me from Poland in the middle of the night).
| | |
|
|
|
Joanna Hald (X)
Poland
Local time: 15:12
Danish to Polish
+ ...
| The matter of company procedure | Jan 18, 2011 |
I don't claim confirmation but most of my clients reply with "thank you". Some don't.
Lately I turn on the confirmation option in my Outlook.
| | | |
Sabine Sur
Switzerland
Local time: 15:12
English to French
+ ...
Since an e-mail containing a translated file got lost in cyberspace and a client phoned me a couple of days later to ask whether the assignment had been completed.
My clients confirm reception when they can. If I have had no reply within 24 hours, I ask them again.
| | | |
Thayenga
Germany
Local time: 15:12
Member (2009)
English to German
+ ...
When working with new customers, I always ask for a creceipt of file/s confirmation. Also when the deadline is tight and/or either of us has experienced glitches.
IMHO it's much better to know that the files have arrived properly - for both parties.
| | | |
Suzan Hamer
Netherlands
Local time: 15:12
English
+ ...
Iza Szczypka wrote: All my customers take the need to confirm for granted and so do I. It never occurred to me there may exist a different practice...
My clients just do it; I've never had to ask.
| | |
|
|
|
samah A. fattah
Egypt
Local time: 16:12
Member (2009)
English to Arabic
+ ...
| You must ask for confirmation receipt | Jan 18, 2011 |
All clients must confirm receipts, it is not about trust, and it is a professionalism step
There are many problems such as mailing system mistakes or virus
SO
You must ask for confirmation receipt
Finally: you should be sure about every step of your work
| | | |
Rodion Shein
Russian Federation
Local time: 16:12
English to Russian
+ ...
| Always Request and Always Confirm | Jan 18, 2011 |
I always ask my clients to confirm safe receipt of translations and invoices, unless they have an automatic acknowledgement system (or a document submission web interface).
In turn, I always acknowledge any job-related correspondence from my clients. It is just one of my business practices.
[Edited at 2011-01-18 13:05 GMT]
| | | |
Robert Forstag
United States
Local time: 09:12
Spanish to English
+ ...
I really see it as protection for both the client and myself. And as Muriel points out there could be glitches (e.g., incompatible versions of MS Office, transmission issues, etc., etc.).
| | | |
| Pages in topic: [1 2] > |
Login to reply/comment 
