Groupshare authentication failed, immediately after starting Studio Thread poster: raimundo4u
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Hi all, My wife has a weird problem with her Studio 2019. I am her 'helpdesk operator' but for the moment I am at a loss ... When she starts Studio, an error is displayed: "Groupshare Authentication Failed" (this might not be the exact text. I am not on her pc for the moment). The thing is that she has not used Groupshare for ages. Especially not in her current or latests projects. I can'... See more Hi all, My wife has a weird problem with her Studio 2019. I am her 'helpdesk operator' but for the moment I am at a loss ... When she starts Studio, an error is displayed: "Groupshare Authentication Failed" (this might not be the exact text. I am not on her pc for the moment). The thing is that she has not used Groupshare for ages. Especially not in her current or latests projects. I can't find any info about this error online, except when someone is actually using Groupshare. Earlier today, another program crashed on her pc (Windows 7). She had to reboot the pc. So, this maybe has something to do with it. Some kind of setting or option in Studio that got disturbed maybe. I don't know where to begin to look. Does anybody have a clue? Kind regards ▲ Collapse | | | Natalie Poland Local time: 18:47 Member (2002) English to Russian + ... Moderator of this forum SITE LOCALIZER This just means | Oct 15, 2020 |
that she used Groupshare sometimes in the past, and that Groupshare server became inavailable, invalid or whatever. Go to the 'Welcome' view and choose 'Open groupshare project'. In the opened window you should see some Groupshare server, that most probably is the culprit - or maybe there are several, check the dropdown list by clicking the 'Servers' button. Select the server you would like to remove and click Remove - Close. | | | I think you are right! | Oct 15, 2020 |
Hi Natalie, Thanks for your prompt reply! I think you are right! I will provide more feedback later this evening. Kind regards Ray | | | Some feedback | Oct 15, 2020 |
Hi Natalie, Your answer sounds so obvious that this simply 'has' to be the solution! Indeed, the server list showed 2 GroupShare servers of which one had a green checkmark, but the other had a red cross. (see attached screenshot). When I did a 'Check Server Availability' for the 'bad' server, I got the same error message as before (see 2nd screenshot). So I removed the failing server.... See more | | | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » Groupshare authentication failed, immediately after starting Studio CafeTran Espresso | You've never met a CAT tool this clever!
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