Technical forums » Trados support »
Unable to import Trados packages: help needed
Thread poster: Lorenzo Rossi
Lorenzo Rossi
Lorenzo Rossi  Identity Verified
Switzerland
Local time: 20:19
German to Italian
+ ...
Apr 11, 2022

Dear Ladies and Gentlemen

Since last Friday I have had the following problem: I cannot import Trados packages. When I try to do so, Trados sends me a message saying among other things "Access to the path /users/my name/documents/own images has been refused. Until last Thursday I did not have this problem and I have not made any changes to the settings.
How can I make sure that the Trados package is imported into the right path? It's very urgent because tomorrow I will receive... See more
Dear Ladies and Gentlemen

Since last Friday I have had the following problem: I cannot import Trados packages. When I try to do so, Trados sends me a message saying among other things "Access to the path /users/my name/documents/own images has been refused. Until last Thursday I did not have this problem and I have not made any changes to the settings.
How can I make sure that the Trados package is imported into the right path? It's very urgent because tomorrow I will receive other Trados files that need to be translated immediately.

Thank you very much ▲ Collapse
 
Elena Feriani
Elena Feriani
Italy
Local time: 20:19
Member
French to Italian
+ ...
IT department standard reply Apr 11, 2022

Ciao Lorenzo,
Have you tried rebooting? I had a similar issue last week and after restarting the PC it was fixed.
 
Chiara Santoriello
Chiara Santoriello  Identity Verified
Italy
Local time: 20:19
Member (2002)
English to Italian
+ ...
Is the issues with all packages? Apr 11, 2022

Hi Lorenzo,
Are you experiencing this issue only with the packages coming from this customer?
I would try to check with an old package from another customer. Maybe the package name or the storage path are too long. In this case you can create a folder on your desktop to open the package.

Lorenzo Rossi wrote:

Dear Ladies and Gentlemen

Since last Friday I have had the following problem: I cannot import Trados packages. When I try to do so, Trados sends me a message saying among other things "Access to the path /users/my name/documents/own images has been refused. Until last Thursday I did not have this problem and I have not made any changes to the settings.
How can I make sure that the Trados package is imported into the right path? It's very urgent because tomorrow I will receive other Trados files that need to be translated immediately.

Thank you very much
 
Stepan Konev
Stepan Konev  Identity Verified
Russian Federation
Local time: 21:19
English to Russian
Try this Apr 11, 2022

https://gateway.sdl.com/apex/communityknowledge?articleName=000003066

Lorenzo Rossi
 
Lorenzo Rossi
Lorenzo Rossi  Identity Verified
Switzerland
Local time: 20:19
German to Italian
+ ...
TOPIC STARTER
Thank you Apr 12, 2022

Thank you Stepan
I could solve the problem and now Trados is working perfectly.
Thank you also to Chiara and Elena.

Have a very nice day

Lorenzo Rossi
 


To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Natalie[Call to this topic]
Myron Netchypor[Call to this topic]
Marco Ramón[Call to this topic]
Maya Gorgoshidze[Call to this topic]
Prachya Mruetusatorn[Call to this topic]

You can also contact site staff by submitting a support request »

Unable to import Trados packages: help needed







Wordfast Pro
Translation Memory Software for Any Platform

Exclusive discount for ProZ.com users! Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value

Buy now! »
Trados Business Manager Lite
Create customer quotes and invoices from within Trados Studio

Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.

More info »