Can memoQ – if provided through client servers – run on multiple devices? Thread poster: Esther Pugh
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Esther Pugh 
United States
Local time: 18:39
Member (2014)
English to German
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I have worked with memoQ for 5+ years now. Multiple clients provide access through their client server(s). So far, I have used one and the same computer to run the application, with multiple logins to multiple client servers. Always worked just fine.
My computer – unfortunately – will soon be reaching the stage where it needs to be replaced. I have another computer where I downloaded the application, tried to logon to my client servers (with their granted licenses & credentials... See more I have worked with memoQ for 5+ years now. Multiple clients provide access through their client server(s). So far, I have used one and the same computer to run the application, with multiple logins to multiple client servers. Always worked just fine.
My computer – unfortunately – will soon be reaching the stage where it needs to be replaced. I have another computer where I downloaded the application, tried to logon to my client servers (with their granted licenses & credentials), but it won't work. There is always an error message. Now I am getting nervous. What if my old computer dies? How can I activate access through another PC? I have tried everything. Return the license on my old computer, delete the app, download the app on the new computer, run the activation wizard, the whole nine yards. It literally only works on my old computer.
Why is this, and how can this be fixed? Any ideas?
I understand that memoQ might only be able to run on one machine if you have a client license, but how do I change it over to another computer? ▲ Collapse
| | | | Kevin Fulton
United States
Local time: 18:39
German to English
| Contact the client(s) | Jun 10, 2022 |
In my experience, the better agencies are generally willing and able to provide limited technical support or at least advice to their translators when it comes to required tools.
I had a client whose server would only communicate with my backup computer without having to make some sort of registry adjustment to my normal computer (the instructions for which the client sent me). Since I didn't want to take the chance of disrupting access to other clients' servers, and since this cli... See more In my experience, the better agencies are generally willing and able to provide limited technical support or at least advice to their translators when it comes to required tools.
I had a client whose server would only communicate with my backup computer without having to make some sort of registry adjustment to my normal computer (the instructions for which the client sent me). Since I didn't want to take the chance of disrupting access to other clients' servers, and since this client sent me work several times/week, I put up with the inconvenience of working on my old computer. The client may be aware of this connectivity issue and may be able to suggest a workaround (probably a modification to a setting in MemoQ, or in my case, a change to the registry). I don't think your problem has to do with your license, but I may be wrong.
[Edited at 2022-06-10 19:07 GMT] ▲ Collapse
| | | | Esther Pugh
United States
Local time: 18:39
Member (2014)
English to German
+ ...
TOPIC STARTER | Thanks Kevin!! | Jun 10, 2022 |
Thank you.
I decided to contact the memoQ support, as not many people seem to have this problem, and all I got was:
“Thank you for contacting us!
The mobile ELM or CAL license works only on one device, this is the expected behavior.”
Umm, ok, and how can I resolve this now? I followed up, let’s see what they say. Glad it’s not THAT urgent. I mean, does this affect ALL licenses, or just one? Or the application per se, as a whole?
I hope... See more Thank you.
I decided to contact the memoQ support, as not many people seem to have this problem, and all I got was:
“Thank you for contacting us!
The mobile ELM or CAL license works only on one device, this is the expected behavior.”
Umm, ok, and how can I resolve this now? I followed up, let’s see what they say. Glad it’s not THAT urgent. I mean, does this affect ALL licenses, or just one? Or the application per se, as a whole?
I hope my laptop never dies….. haha ▲ Collapse
| | | | Stepan Konev
Russian Federation
Local time: 01:39
English to Russian
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Esther Pugh
United States
Local time: 18:39
Member (2014)
English to German
+ ...
TOPIC STARTER | Error messages | Jun 11, 2022 |
Error messages read (for ELM) "No license received from the server" "Failed to update ELM licenses from XXXX.com (client server address)"
For CAL: The server has been successfully contacted, but it currently has no license for you.
No help from memoQ either.
[Edited at 2022-06-11 19:58 GMT]
| | | | Stepan Konev
Russian Federation
Local time: 01:39
English to Russian
| Ask your client too | Jun 11, 2022 |
Esther Pugh wrote: No help from memoQ either.
| | | | Esther Pugh
United States
Local time: 18:39
Member (2014)
English to German
+ ...
TOPIC STARTER | Thanks, Stepan | Jun 11, 2022 |
I am pretty sure they didn’t misunderstand me, and if they did – like I said –, I explained the whole thing in a follow-up e-mail quite thoroughly a second time. Never heard back. I can’t possibly be the only memoQ user working through client servers whose computer needs to be replaced?
Regarding the clients and asking them (and this affects all my memoQ clients/client licenses btw, not just one, and I really hate to bother them) –––>> I did ask one of them and he told... See more I am pretty sure they didn’t misunderstand me, and if they did – like I said –, I explained the whole thing in a follow-up e-mail quite thoroughly a second time. Never heard back. I can’t possibly be the only memoQ user working through client servers whose computer needs to be replaced?
Regarding the clients and asking them (and this affects all my memoQ clients/client licenses btw, not just one, and I really hate to bother them) –––>> I did ask one of them and he told me that it did sound like a possible issue with a "serial number".
He also told me to contact memoQ support, as they don’t think there is anything they can do from a server point of view. So that’s what I did. Contact memoQ support. Yet, here I am ……
memoQ support obviously does not care. It's really strange that apparently, if you're given a license, it only runs on one machine. I do understand that you can't translate one and the same job on multiple computers simultaneously with one license, but you should be able to activate a license, once given a job, on the computer of your choice if you have more than one device, which most of us do, I am sure.
[Edited at 2022-06-11 23:58 GMT] ▲ Collapse
| | | | Stepan Konev
Russian Federation
Local time: 01:39
English to Russian
| Serial number | Jun 12, 2022 |
Ok, then resetting your serial number is the last resort, I believe. Ask Kilgray to reset your serial number. Before you can use CAL or ELM licenses with memoQ, you have to activate memoQ using a serial number (even though they use these two terms interchangeably, serial number and CAL/ELM licenses are not the same thing). The... See more Ok, then resetting your serial number is the last resort, I believe. Ask Kilgray to reset your serial number. Before you can use CAL or ELM licenses with memoQ, you have to activate memoQ using a serial number (even though they use these two terms interchangeably, serial number and CAL/ELM licenses are not the same thing). There are two ways to do that:
1. Add 2 at the end of your serial number when insatllaing memoQ on a second computer.
In this case both copies of your serial number will remain valid.*
2. Ask memoQ support to reset your serial number. They will deactivate your current serial number and send you a new one. Once you have that new serial number received, you will be able to activate it on a second computer. Most probably (I can't guarantee though) the old one will still remain valid too but definitely not re-activatable.
In this case you get a serial number that you can activate on two computers using suffix 1 or 2 at the end. And now when your memoQ is activated on your new computer with the new serial number, you will be able to use CAL/ELM licenses.
To summarize the foregoing: ask memoQ support to reset your serial number and use the new serial number on your new computer.
*If you are going to dump your old computer, then option 1 is not your best choice because memoQ remains activated in this case.
[Edited at 2022-06-12 01:17 GMT] ▲ Collapse
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Stepan Konev
Russian Federation
Local time: 01:39
English to Russian
Ah, you don't have a serial number, do you. My mistake. You always use your clients' credentials, right? Er... I am not sure then... Probably you have some trial serial number or something like that? Just ask them to reset your s/n and see what they do.
| | | | Adieu
Ukrainian to English
+ ...
| You can definitely migrate a CAL license | Jul 5, 2022 |
I did it when changing laptops last year. Don't remember what exactly I did, but it worked.
IIRC, it involved downloading the MemoQ demo, logging into the same memoQ demo license, and reentering client server login and password details.
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